LATE ISSUES
When should my issue arrive each month?
New subscribers should receive their first issue 4-6 weeks after receipt of the order. Subsequent issues should arrive by the 10th day of the month. (For example, you should receive the January issue by January 10th.) If you do not receive your issue by this date, please contact our customer service center at 480-478-8806 or customerservice@phgmag.com.
MISSING ISSUES
I didn’t receive a recent issue of Phoenix Home & Garden. How can I request a replacement?
Missed issues might occur for a few reasons. It’s possible your payment reached us after labels for a monthly issue had been generated. If this was the case, your service will resume once your payment is posted to your account. It’s also possible there were delivery problems. If this is the case, we’d be happy to send you a replacement copy or extend your subscription by one issue. To resolve this matter, please locate your most recent mailing label and contact our customer service center at 480-478-8806 or customerservice@phgmag.com.
DAMAGED ISSUES
My copy of Phoenix Home & Garden was damaged in the mail. How can I request a replacement?
If your copy was damaged during delivery, you can request a replacement or extend your subscription by one issue by contacting our customer service center at 480-478-8806 or customerservice@phgmag.com.
DUPLICATE ISSUES
I’m receiving two copies of Phoenix Home & Garden. How can this be corrected?
Locate both copies of the magazine and contact our customer service center at 480-478-8806 or customerservice@phgmag.com. Please be sure to provide details about the name, address and account number found on both labels. Per your request, we would be happy to cancel one subscription and extend the other for the full term of your original order, or cancel one subscription and provide a refund (if payment has already been made on both accounts.)
